Always-on customer engagement: It’s not just omnichannel anymore

Always-on customer engagement: It’s not just omnichannel anymore

Ataira Business Intelligence Ataira - Sep 15, 2020

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The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service.

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