Return and Refund Policy

Last updated December 2021

Subscriptions and Billing
  1. Your first invoice will include a prorated charge to the end of the current month and the total amount for the first term and include applicable taxes and a 10% basic level administration and support fee.
  2. Subsequent automatic renewals will be charged on the last day of the month prior to the renawal date and include licenses fees, applicable taxes and a basic level 10% administration and support fee.
  3. Unless you cancel your subscription it will automatically renew for the term you purchase on the day before the 1st day of the renewal period.
  4. You can cancel your subscriptions at anytime and your account will remain active till the end of the paid term with all functionality enabled.
  5. Once purchased, no refunds are available for the current term and are non transferable to other products or tenants.
  6. At any time you may purchase or remove licenses for the account by sending an email to support@ataira.com. There are no partial refunds for removed licenses but licenses will remain active to the end of the current term.
  7. For questions about your account contact support at support@ataira.com
Admnistration and Support
  1. All subscription based licenses incur an additional 10% charge based on the total license cost excluding applicable taxes for basic level administration and support.
  2. This basic level administration and support fee includes pro-active performance and security monitoring of your account as well as pre-paid administration and support minutes. The support minutes available per month is calculated by converting the fee to minutes. For example, if your basic level administration and support fee is $10 per month, there would be 10 minutes of support available for that month. Minutes do not accrue or rollover from month to month.
  3. Managed support as well as additional pre-paid support minute plans are also available. Administratin and support outside of pre-paid available minutes is charged at $125/hour