Software License Terms and Conditions

Last updated January 2025

By purchasing, downloading, installing, or using any software products resold by our company, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of the software and outline the rights and responsibilities of both the user and our company as a reseller. Please read these terms carefully before proceeding. If you do not agree with any part of these terms, you must not use the software.

1. Your first invoice will include a prorated charge to the end of the current month and the total amount for the first term and include applicable taxes and a 10% fee which covers basic support and processing fees.
2. Subsequent terms are invoiced ~30 days prior to the begining of the next renewal date and includes licenses fees, applicable taxes and a 10% fee which covers basic support and processing fees
3. Licenses that are unpaind prior to the start of the following term will be cancelled. Upon cancellation, your account will remain active till the end of the paid term with all functionality enabled.
4. At any time you may purchase licenses for the current term or remove licenses for the upcoming term for the account by sending an email to support@ataira.com. Returns are only accepted for items within the first 3 days of purchase. There are no partial refunds for removed licenses but licenses will remain active to the end of the current term.
5. For questions about your account contact support at support@ataira.com

1. All subscription based licenses incur an additional 10% charge based on the total license cost excluding applicable taxes for basic support and processing.
2. Basic level administration and support:
   1. Basic support includes fees for processing, administrative costs of managing accounts and product knowledge support. All tenants under basic support are considered to be self-managed and configuration is administered by the customer.
   2. Support requests must be from an authorized global or support administrator. Phone and end-user support is not available.
   3. Email support hours are 6am - 5pm PST, Monday through Friday, excluding holidays. Service requests are typically responded to within 24 hours and usually the same day.
3. Ad-hoc, fractional and dedicated support options are also available to fully assist with administrative and technical configuration.. Administration, support, migration, consulting and training outside of pre agreed to support plans is charged at $200/hour