Last updated August 2022
Subscriptions and Billing
- Your first invoice will include a prorated charge to the end of the current month and the total amount for the first term and include applicable taxes and a 10% fee which covers basic support and credit card processing fees.
- Subsequent automatic renewals will be charged on the last day of the month prior to the renawal date and includes licenses fees, applicable taxes and a 10% fee which covers basic support and credit card processing fees
- Unless you cancel your subscription it will automatically renew for the term you purchase on the day before the 1st day of the renewal period.
- You can cancel your subscriptions at anytime and your account will remain active till the end of the paid term with all functionality enabled.
- Once purchased, no refunds are available for the current term and are non transferable to other products or tenants.
- At any time you may purchase or remove licenses for the account by sending an email to support@ataira.com. There are no partial refunds for removed licenses but licenses will remain active to the end of the current term.
- For questions about your account contact support at support@ataira.com
Admnistration and Support
- All subscription based licenses incur an additional 10% charge based on the total license cost excluding applicable taxes for basic support and credit card processing.
- Basic level administration and support fee includes pro-active performance and security monitoring of your account, basic administration and support activities and product consultation.
- Managed and fractional advanced support as well as pre-paid support minute plans are also available. Administration, support, migration, consulting and training outside of pre agreed to support plans is charged at $125/hour