Return and Refund Policy

Subscription access, platform usage terms, security allocations, and liability provisions (if any) are governed exclusively by the applicable Master Subscription Agreement or other executed customer contract.

• Subscription fees are billed in advance for the applicable billing period (monthly or annual).
• Except where required by law or expressly stated in a written agreement with Ataira Analytics, subscription fees are non-refundable.
• We do not provide returns (subscriptions are not physical goods).

You may cancel your subscription at any time. Cancellation stops future renewals but does not retroactively change charges already incurred for the current billing period.

• Monthly plans: cancellation is effective at the end of the current monthly billing period.
• Annual plans: cancellation is effective at the end of the current annual billing period.

Unless required by law or explicitly stated in a written agreement with Ataira Analytics:

• No refunds for partial billing periods.
• No prorated refunds for unused time.
• No refunds for plan downgrades (changes apply to the next billing period).

• Upgrades: may take effect immediately and may result in an additional charge.
• Downgrades: typically take effect at the start of the next billing period.

The effective date and billing impact of changes may vary depending on plan configuration and invoice timing.

If you believe you were billed incorrectly, contact us promptly so we can review and resolve the issue.

• Please provide the invoice number (if available) and a brief description of the issue.
• If a billing error is confirmed, we may issue a correction, credit, or refund at our discretion and as required by law.

If you initiate a chargeback or payment reversal without first contacting us to resolve the issue, we may be unable to continue providing subscription access while the dispute is pending.

If the chargeback is resolved in our favor, you remain responsible for any outstanding amounts and any fees we incur as a result of the chargeback, to the extent permitted by law and your applicable agreement.

Taxes (if applicable) are non-refundable to the extent they have been remitted or are required to be remitted to a taxing authority, except as required by law.

For billing questions, cancellations, or disputes, contact: support@ataira.com

This policy may be updated from time to time. The "Last updated" date indicates when changes were posted.