Return and Refund Policy

Your invoice or Order Form identifies the subscription purchased and its transaction-specific commercial terms. The applicable Master Subscription Agreement governs access to and use of the subscription service. A separately executed agreement applies when it expressly replaces or modifies those documents.

• Subscription fees are billed in advance for the applicable billing period (monthly or annual).
• Subscriptions automatically renew for successive terms unless Ataira Analytics or the customer provides written notice of non-renewal before the applicable renewal date.
• Except where required by law or expressly stated in a written agreement with Ataira Analytics, subscription fees are non-refundable.

To prevent the next renewal, send written notice to support@ataira.com. Notice must be received no later than 11:59 p.m. Pacific Time on the calendar day before the renewal date. Include your organization name and invoice or subscription reference when available.

• Monthly plans: cancellation is effective at the end of the current monthly billing period.
• Annual plans: cancellation is effective at the end of the current annual billing period.
• Cancellation prevents future renewal but does not reverse fees already billed or owed for the current subscription term.

Unless required by law or explicitly stated in a written agreement with Ataira Analytics:

• No refunds for partial billing periods.
• No prorated refunds for unused time.

If you believe you were billed incorrectly, contact us promptly so we can review and resolve the issue.

• Please provide the invoice number (if available) and a brief description of the issue.
• If a billing error is confirmed, we may issue a correction, credit, or refund at our discretion and as required by law.

Your invoice or Order Form and the Master Subscription Agreement work together as the terms applicable to your subscription. The invoice or Order Form identifies the service, fees, billing period, and other transaction-specific terms. If a separately executed agreement expressly replaces or modifies either document, that agreement controls to the extent of the stated conflict.

Contact support@ataira.com to view the Master Subscription Agreement.

For billing questions, cancellations, or disputes, contact: support@ataira.com

This policy may be updated from time to time. The effective date identifies when this version of the public policy applies. The agreement version applicable to a subscription is determined by the applicable ordering documentation and acceptance records.